Last updated: 30th September 2026
These terms explain how I work so we both know what to expect. By booking with House of Glow you agree to them.
Bookings
Bookings are made via WhatsApp, messaging or phone. Your appointment is confirmed once I’ve replied with your date and time.
Cancellations and changes
Please give me at least 24 hours notice if you need to cancel or move your appointment. I work on my own, so a late cancellation or a missed appointment leaves a gap I can’t fill. If you cancel with less than 24 hours notice or don’t turn up, I may ask for a deposit to secure any future bookings.
Late arrivals
If you arrive late and I have another client straight after you, your treatment will be shortened to finish on time and the full price still applies. If I have nobody after you, I’ll do my best to give you your full time.
Payment
Payment is due at the end of your treatment by cash or bank transfer. Prices are shown on my website and confirmed when you book. If I ask for a deposit, it will come off your final price.
Consultation and your health
Before any treatment I’ll talk through your health, medication and skin with you. Please answer honestly and completely, as it decides whether a treatment is safe for you. I may carry out a patch test where needed. If I think a treatment isn’t safe, I may change it, delay it or decline to go ahead, and I won’t charge you if I decline before starting.
Aftercare and results
I’ll give you aftercare advice and it’s important you follow it. Results vary from person to person, so I can’t guarantee a particular outcome.
Respect
Everyone is welcome at House of Glow and every client is treated with respect and without discrimination. I expect the same in return. I may end an appointment or refuse future bookings if someone is abusive, threatening or discriminatory.
Photos
I only take or use photos of you with your full consent, and you can withdraw it at any time.
Your information
How I look after your information is explained in my Privacy Policy. How I use AI in my business is explained in my AI Policy.
Complaints
If you’re unhappy with anything, please tell me as soon as possible so I can put it right. You can contact me on 07541461471.
These terms don’t affect your legal rights as a consumer.
